Refund for Service
Generally, there is a “no money back” policy across the board for services. If you cannot fulfill your four week service commitment, you have two options.
- You can suspend your account for up to four months and then re-activate service for the remainder of the weeks left on your contract. If you decide to re-activate your service at the end of that period, there will be no new charge for the rental pail and bags. If you do not re-activate your service by the end of the four months, all monies will be forfeited.
- You can receive a prorated credit for your remaining weeks of service (service package and add-ons). There is no prorated credit for the starter kit since it includes purchases and rentals. The credit may be applied to the purchase of in-stock cloth diaper supplies of your choice, made within 90-days of ending service.
There may be unique situations (usually when service has never been activated) where a monetary refund may be granted. This will be determined on a case-by-case basis.
Refund for Items Purchased Through Our Shop
We will exchange any unused items within 15 days of purchase. Customers will be responsible for shipping costs associated with returning/exchanging the item.
Product defects that occur within 15 days of purchase are handled through us. We will exchange your defective item and we will pay for shipping or pick-up locally if you are one of our active diaper service customers. Product defects occuring after 15 days of purchase are handled directly through the manufacturer.
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Product defects include: damaged or de-laminating PUL (waterproof cover), broken stitches, damaged hook and loop, damaged snaps, damaged elastic. A leaking cover may not be a product defect and may be the result of detergent build-up/residue. Here is more information from our friends at Bummis about detergent residue. Please contact us if you think you have detergent residue and we may be able to troubleshoot the problem. |
