“Like Free”

Posted on 16. Jan, 2011 by in Diaper Service

There is a charge of $45 to conduct all in-home demonstrations. That $45 is then deducted from the first diaper service order, placed within 30 days of the demo. This credit makes the in-home demo is just like free. The pre-birth like free home demonstration is conducted between the 36th and 37th week for families expecting a singleton birth or between the 35th and 36th week for families expecting a multiples birth. The like free in-home demonstration can be conducted at any time for babies that have already been born.

QUESTION: What if I am on the fence and just want to learn more about you and what you offer?

ANSWER: We also host free open-to-the-public meet and greets which allow families to ask lots of questions, learn about the different types of diapers, touch and try all of the various diapers we carry. After attending a meet and greet, families should have a better idea whether or not to start service with 2 The Root. Families can always do both, the public meet and greet and schedule an in-home demo for a more personalized and private session.

QUESTION: Are the “like free” in-home demos mandatory

ANSWER: No, the in-home demos are not mandatory but they are highly recommended. Even if you have cloth diapered before, you may learn new tips during the demo and see products used in new ways. We are a small family-owned and operated business and our clients become an extension of our family. The demo is also a time for us to meet. We like putting a face with a name and through this personal interaction you become more than an account number. We care a great deal about your satisfaction with service and will truly go the extra mile to ensure your little one has a great cloth diapering experience. Of course if you are coming back to us within one year, the demo really isn’t necessary. But if you are coming back to us for a new baby. We’d love to see you again and show you what is new in our line, and discuss what has changed in service.

QUESTION: What if after the in-home demo we decide to purchase our own cloth diapers for home laundering and not use the service? Can we purchase diapers through you and use the $45 as credit toward purchase?

ANSWER: No, the credit for the in-home demo is only for families who sign-up for service. The $45 is payment for our time in your home to conduct a private cloth 101 session and essentially bring a full cloth diapering store to you. This in-home service allows you to touch and try all of the top cloth diaper brands and styles. We deduct that fee as a gesture of “thanks” for new clients starting service. If you are on the fence about using our service and are unable to attend one of our free meet and greets, our partnering retailers are always conducting free cloth 101 sessions that you could attend, at their locations.

QUESTION: What if I have gift certificates on file, do I need to pay the in-home demo fee?

ANSWER: As long as you have $45 or more in gift certificates on file you do not pay the in-home demo fee. If you have less than $45 in gift certificates of file, you would need to pay the difference.

If you have more than $45 in gift certificates on file and after your in-home demo you decide to use our service, you pay nothing for the in-home demo and all monies are applied to your order.

If you have more than $45 in gift certificates on file and after your in-home demo you decide not to use our service, $45 of your gift certificate(s) is retained as the in-home demo fee and the balance is offered as a credit towards purchase.

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